# COLOUR PRINTING DOES NOT TAKE PLACE

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator colour changes to green, press the [POWER] button.
When the background colour of the job status display at the upper right corner of the touch panel is not grey, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

Point to check | Solution
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Is the colour mode set to "Colour"? | Select "Auto" or "Colour" for the colour mode setting. Windows: The colour mode setting is configured on the [Colour] tab of the printer driver. Macintosh: The colour mode setting is configured in the [Colour] menu of the print window. In Windows, [Black and White Print] can also be selected on the [Main] tab of the printer driver. If you wish to print in colour, make sure that the [Black and White Print] checkbox on the [Main] tab is not selected .
Have functions been disabled by the administrator? | Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings.

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